Our Core Values Statement:
Teamwork through trust and respect. We believe that people are our most valuable asset. We believe that our word and dedication to service is a result of our people and our culture. We believe that together as a team, using or diverse talents and skills, we can achieve more. We will help each other to balance our commitments to excellence, our customers and our community. How we perform as individuals, will determine how we perform as a team.
We believe in doing what is right for our customers and fellow team members. We will make every effort to uphold the Core Values and Mission Statement in every action we take and in every decision we make. Our service and reputation rest upon the integrity of each individual’s efforts.Our goal is to treat our customers as we would like to be treated. We genuinely desire our customers to know that we value and care about them. We will make every effort to commit ourselves every day to exceeding their expectations.
Passion for winning:
We are committed to continuing our tradition of winning. We are empowered to overcome obstacles by doing what it takes to meet the needs of our customers and support our fellow associates. Our commitment to our customers is to have the desire and enthusiasm to be the best flooring retailer in Chattanooga.
Accountability at all levels
We will live up to our commitments and hold one another accountable. We will take ownership of problems and challenges that confront us and ensure that they are resolved to the satisfaction of all parties. Each day will be embraced as a day of service to the customer and not as “just another job.”
Commitment to continuous improvement
Every day we will take the initiative to find ways to complete our work better, smarter, and faster—and to help each other improve. We will use all of our resources to seek opportunities for personal and professional growth and development. Our goal is total customer satisfaction and building relationships for life.